Returns & Refunds

We hope your Shinrin Soul ritual becomes a cherished part of your day.

If, however, your order arrives damaged, incorrect, or not as expected, please reach out to us within 7 days and we’ll look after it with care.

Because matcha is a consumable product, we’re unable to accept returns of opened items. Unopened items may be eligible for return or replacement — we’ll review each situation with kindness and clarity.

For support, please reach out: shinrinsoul@gmail.com

We’re committed to ensuring your experience feels thoughtful, refined, and cared for.