Frequently Asked Questions
FAQ
What makes Shinrin Soul matcha ceremonial grade?
Shinrin Soul matcha is ceremonial grade because it’s crafted from the youngest, first-harvest leaves of shade-grown tea in Japan.
These tender leaves are hand-picked, gently steamed, and stone-ground into an ultra-fine powder that preserves their natural sweetness and vibrant green colour.
The result is a matcha with smooth texture, balanced umami, and no bitterness — the level of quality intended for traditional tea ceremonies.
Where is Shinrin Soul matcha sourced from?
Shinrin Soul matcha is sourced from Uji, Japan — the birthplace of Japanese matcha and one of the most respected tea-growing regions in the world.
This area is known for its rich soil, clean water, and ideal climate, producing matcha with exceptional flavour, vibrant colour, and consistent quality.
Does Shinrin Soul matcha contain any additives or sweeteners?
No. Shinrin Soul matcha contains absolutely no additives, fillers, sugars, or sweeteners.
It is 100% pure, shade-grown, stone-ground Japanese matcha — nothing else.
We believe in keeping your ritual clean, simple, and as close to nature as possible.
Is it organic and vegan?
Yes — Shinrin Soul matcha is certified organic, and naturally 100% vegan.
We believe in clean, intentional ingredients that honour both your body and the planet.
How much caffeine does it have??
Each serving (around 2 g or 1 teaspoon) contains roughly 60–70 mg of caffeine — about half the amount found in a cup of coffee.
Thanks to its natural L-theanine content, matcha delivers smooth, steady energy without the jitters, crash, or overstimulation often associated with coffee.
How do I store my matcha?
To protect its colour, flavour, and nutrients, store your matcha in its airtight tin, away from heat, light, and moisture.
After opening, place it in a cool, dark spot — or refrigerate during warmer months. For the highest quality ritual, enjoy within 1–2 months.
How long does one tin last?
A 40g tin typically gives 20–30 beautiful matcha rituals, depending on whether you prefer a lighter or stronger cup. With daily use, it usually lasts 3–6 weeks.
Can I drink matcha every day?
Absolutely. A daily matcha ritual is not only safe — it’s deeply supportive.
Matcha is naturally rich in antioxidants and gentle energy-balancing compounds, making it a beautiful way to nourish your body every single day.
Do you ship internationally?
We currently ship within Australia.
We’re working to bring your Shinrin Soul ritual to the rest of the world very soon.
How long will my order take to arrive?
Standard delivery: 2–6 business days within Australia.
Express delivery: 1–3 business days.
Once your order is dispatched, you’ll receive a tracking link so you can follow your ritual’s journey home.
How much does shipping cost?
Standard shipping is $10.
Express shipping is $15
When will my order be dispatched?
Orders are dispatched within 2–4 business days.
You’ll receive a tracking link as soon as your parcel begins its journey.
What if my order arrives damaged or incorrect?
If your order arrives damaged or incorrect, please contact us within 7 days at shinrinsoul@gmail.com.
A quick photo of the issue helps us resolve it faster.
We’ll take care of it with kindness — whether that means a replacement or refund.
Can I return an unopened tin?
Yes — unopened tins may be eligible for return or replacement.
Please email us within 7 days of receiving your order, and we’ll review your request with kindness and clarity.
How do I contact customer support?
For any questions, support, or special requests,
you can contact us at shinrinsoul@gmail.com.
We respond with care and as quickly as possible.